A Better Way toRun the Office

eSerbisyo modernizes barangay services with a secure, digital, and easy-to-use platform. From requests to document verification, everything is just a few clicks away.

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Easy for residents
Built for the community

Document ApprovedYour barangay clearance is ready.

Built for Barangays. Designed for the People

We combine the trust of government service with the speed and simplicity of modern technology, because better service builds stronger communities.

Digital & Efficient

Process requests and generate documents in minutes, not days.

Secure & Reliable

Your data is protected with enterprise-grade security.

Resident-Friendly

Simple, intuitive, and accessible for all residents.

Customizable Templates

Use ready-to-go templates or create your own forms.

Real-Time Insights

Monitor requests, performance, and community service metrics.

Any Device, Anywhere

Access the system from any device, anytime, anywhere.

Build Forms Visually
No Code Required

Configure field types, set validation rules, map placeholders to your DOCX templates, and apply it instantly.

Visual placeholder mapping to DOCX templates
Conditional logic for dynamic forms
Version history and rollback

See All Features

Manual Word → eSerbisyo

See how barangays transform their document workflow; from manual Word templates to automated digital delivery.

BEFORE: Manual Word

The status quo for most barangays: print, fill by hand, scan, file, repeat.

Document Turnaround: 2–5 business days; Manual routing between desks
Data Entry Errors: Common; Manual copy-paste, typos, missing fields
Staff Time per Request: 15–30 min; Print → fill → scan → file → log
Verification & Fraud: Visual inspection only; Easy to forge, hard to verify
Audit & Compliance: Manual logbooks; Hard to search, easy to lose
Resident Experience: Multiple trips; Queue, wait, come back tomorrow

AFTER: eSerbisyo

Digital end-to-end process: form → approval → QR-coded PDF → email → download.

Document Turnaround: Minutes; Automated workflow, instant PDF
Data Entry Errors: Eliminated; Form → template, no manual entry
Staff Time per Request: < 2 min; Review → approve → done
Verification & Fraud: QR + password + audit; Tamper-evident, publicly verifiable
Audit & Compliance: Immutable digital log; Every action timestamped, searchable
Resident Experience: Online + walk-in; Email updates, one-time download

The Difference at a Glance

Document Turnaround

2–5 days

Minutes

99% faster

Staff Time / Request

15–30 min

< 2 min

90% less

Data Errors

Common

Near zero

Eliminated

Resident-Friendly Portal

A clean, accessible public portal where residents submit document requests, track status, and download approved PDFs, no login required.

No login required, submit with just email and barangay
Real-time status tracking via tracking number
One-time secure PDF download with resident-set password

See How It Works

Simple, Transparent Pricing

Choose the plan that fits your barangay. All plans include the full Core Engine. Upgrade or cancel anytime.

Start

₱1,200/month

Core document engine, requests, approvals, PDF generation, QR verification, walk-in mode, audit trail.

Unlimited document requests
Configurable templates (DOCX upload)
1-level & 2-level approval workflows
QR-coded PDF with password protection
Walk-in mode for in-person requests
Audit trail & activity logs
Email notifications
Role-based access (Admin/Staff)

Start Free Trial

Grow

₱2,800/month

Everything in Start, plus Resident Profiling and Ambulance Booking modules.

Everything in Start
Resident Profiling: household & resident directory
Ambulance Booking: dispatch, tracking, status updates
Resident import/export tools
Ambulance unit & maintenance logs
Priority email support

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Scale

Custom

Tailored deployment for cities/municipalities with multi-barangay management, SSO, and dedicated infrastructure.

Everything in Grow
Multi-barangay / city-wide dashboard
Custom module development
SLA & priority support
On-premise / hybrid deployment option
Custom contract & billing terms

Let's Talk

All prices in PHP. No setup fees. Cancel or upgrade anytime. Need a custom plan? Let's talk.

Everything You Need
in One Place

Track requests, monitor performance, manage documents, and get real-time insights, all in a clean and intuitive dashboard.

Live statistics and analytics
Request and document management
Audit logs and activity history

Explore Features

Frequently Asked Questions

Everything you need to know about eSerbisyo. Can't find your answer? Contact us.Contact us

What is included in the Core Engine (Start plan)?: The Start plan (₱1,200/mo) gives you everything to digitize document workflows from day one: unlimited document requests, configurable DOCX templates, 1-level & 2-level approval workflows, QR-coded PDF generation with password protection, walk-in mode for in-person requests, full audit trail, email notifications, and role-based access (Admin/Staff). Resident Profiling and Ambulance Booking modules are add-ons.
How does the 2-level approval workflow work?: When Double Approval is enabled for a document type: Step 1 — Staff reviews and forwards (status: Pending Admin). Step 2 — Barangay Admin performs final approval. The same person cannot approve both stages, preventing single-person sign-off. Admins can also approve directly if they're the first reviewer.
Can residents submit requests online and in person?: Yes — one form, two ways to submit. Residents submit online via the public form (with Turnstile protection). Staff can also create walk-in requests on behalf of residents using the exact same form. The flow is identical, ensuring consistent data and document generation whether submitted online or in person.
How is the PDF document secured?: Each approved document generates a QR-coded PDF stamped with a disclaimer and unique QR code. The PDF is password-protected (resident sets their own password on submission). Download links expire after 72 hours and are one-time use — the PDF is deleted after download. Verification is public via QR scan or the verify page.
What are the Resident Profiling and Ambulance Booking modules?: Resident Profiling adds a household & resident directory with import/export tools. Ambulance Booking adds dispatch, real-time tracking, status updates, unit management, and maintenance logs.
Where is our data stored and is it secure?: Your data never leaves your dedicated cloud project. We run on SOC 2 Type II certified infrastructure with encryption at rest and in transit, GDPR-ready compliance, and built-in authentication, databases, storage, and functions. No data is shared with third parties except transactional email (Brevo) and bot verification (Cloudflare Turnstile).
What happens if we want to cancel or change plans?: Plan changes require contacting our support team. Standard agreements are 1-year terms with 6 months upfront payment. Data is retained for 90 days after cancellation per our retention policy. Scale plan customers have custom contract terms. See our pricing page for full terms.
Do you offer on-premise or hybrid deployment?: On-premise or private cloud deployment is available only when requested with an appropriate Scale plan contract. This includes a dedicated Appwrite instance, custom module development, SSO integration (SAML/OIDC), and custom SLA terms. Contact us for a scoping call.
How long does onboarding take?: Onboarding is quick — less than half a day to configure templates, approval workflows, and email settings. The main time investment is staff training, which we guide you through. Grow plan adds resident import and ambulance unit setup (typically 1–2 additional days). Scale plan is scoped per engagement.
What support is included?: Start: email support (support@eserbisyo.com), 24–48hr response. Grow: priority email, 4–8hr response. Scale: dedicated Slack channel, SLA-backed response times, quarterly business reviews, and custom feature development sprints.

Didn't find what you need? Send us a message — we're happy to help.

Modernize Your Barangay Services Today

Join the growing number of barangays that trust eSerbisyo. Be part of a more efficient, transparent, and connected community.

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Whether you're ready to start a trial, need a custom quote, or just have questions — our team is ready to help. Fill out the form and we'll get back to you within hours.

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